Urho Kasino cares about your wellbeing and wants gambling to remain fun and under your control. If you ever feel that your gambling is becoming stressful or harmful, use the tools and options below or contact our support team immediately — we will act quickly and without judgement to help keep you safe.
Our promise
We treat problem gambling seriously. We provide clear tools you can control at any time and proactive support where needed.
Your requests for limits, time-outs, or self‑exclusion are handled confidentially and promptly.
We monitor activity for signs of harm and will reach out if we believe you may be at risk, offering help and options to reduce play.
Tools you can use right now
Deposit limits: Set daily, weekly and monthly deposit caps to control how much you add to your account. You can decrease limits immediately; increases take effect after a cooling-off period (usually 24 hours).
Loss and stake limits: Limit the total amount you can lose or stake in a time period to keep losses manageable.
Session limits and reality checks: Set maximum session lengths and receive automatic pop-up reminders showing time played and money spent.
Time-out: A short break from gambling (commonly 24 hours up to several weeks). During a time-out you cannot log in or deposit.
Self-exclusion: Longer-term blocking of access for a chosen period (for example 6 months, 1 year, or permanently). Self-exclusion prevents logins, deposits, and marketing contact for the full period.
Financial safeguards: Remove saved payment methods, block specific payment options, or ask us to block deposits from particular card or wallet types.
Voluntary account closure: If you prefer, your account can be closed. Any pending withdrawals will be processed according to our normal verification checks before closure.
How to set limits or exclude yourself
Use your account settings: Most limit and exclusion options are available under the Responsible Gambling or Account section — choose the type and duration, confirm, and the change is applied.
Contact Support: If you prefer assistance or need something not available in settings (for example, immediate permanent exclusion or family-requested action), get in touch via live chat or email and ask for help. Tell the agent you want to set limits, time-out, self-exclude, or close the account — we will act quickly and confirm the outcome.
What happens next: We confirm the change by message or email, block the relevant features, and stop marketing communications where applicable.
What to expect during and after exclusion
While excluded you will be unable to access the account, place bets, or receive promotional messages. We will store your request and respect the exclusion duration you chose.
In some cases we may require identity verification or a short review before returning an account after an exclusion.
If you opt for permanent exclusion, you will not be able to re-open the account except through a formal appeals process that includes a thorough review.
Our monitoring and player care
We use automated checks and human reviews to identify risky behaviour (rapid losses, extended sessions, chasing losses, cancelled withdrawals, or frequent limit changes).
If we identify concerns we may contact you to offer help, propose limits, or suggest taking a break. We may also request additional verification or temporarily restrict activity while we work with you to reduce risk.
Signs you may need help
Spending more than you can afford or hiding gambling from family or friends.
Chasing losses by increasing bets after losing.
Neglecting work, study, or relationships because of gambling.
Feeling anxious, depressed, or restless about gambling.
Borrowing money or using essential funds to gamble.
If you or someone close to you needs support
Talk to someone you trust or contact our support team — we can provide immediate practical steps and help you access specialist support.
Consider professional help if you recognise persistent signs of problem gambling. National helplines and local counseling services provide confidential advice and treatment options. International organisations that provide information and referral services include well-known gambling support charities.
Third-party blocking tools can help limit access to gambling sites and apps from your devices. These tools are available from independent providers and can be installed on computers and smartphones.
If you are at immediate risk of harming yourself or others, contact your local emergency services or health professionals right away.
Support for friends and family
If you are concerned about someone else, contact our support team and explain the situation — we can apply restrictions, block the account, and advise on next steps.
Approach the person with care: offer non-judgemental support and suggest practical steps such as removing payment methods, seeking counseling, or calling a helpline.
Privacy and confidentiality
Requests for limits, time-outs, or self-exclusion are treated with respect and confidentiality. We process these requests and any related data according to our privacy policy.
We will only share information outside the company if required by law.
Responsible gambling is a shared responsibility
You are in control: use the tools provided and reach out if things feel out of hand.
We are here to support you with practical options, compassionate staff, and immediate action when needed.
If you need help setting a limit, activating a time-out, or discussing self-exclusion, contact our support team now via live chat or email — we will assist you without delay.
